23mm Privacy Policy
23mm takes the security of your personal information extremely seriously. This document explains what data we collect, how we use it, who it may be shared with, and what rights you have.
By registering or using 23mm's services, you agree to this Privacy Policy. If the policy changes, you will be notified on the platform.
Your data — our responsibility
When you register, log in, or use any service on 23mm, certain personal information is required. We collect this information, keep it secure, and use it only for defined purposes. Misusing your data without your knowledge or consent goes against our policy.
This Privacy Policy document gives you a clear picture of what data 23mm holds, why it holds it, and how securely it is kept. As a user, you also have certain rights over your own data — those rights are explained here as well.
Financial transactions take place on online gaming platforms, which makes data privacy more critical than on a typical website. 23mm recognises this and invests in data protection on both technical and operational levels.
Encrypted Protection
All data transfers are secured using SSL technology.
No Sale of Data
Your personal data is never sold or rented.
Your Controls
The right to view, correct, and delete your personal information.
KYC Security
Identity verification documents are stored on secured servers.
No Spam
Once you opt out of marketing, you will no longer receive any promotional messages.
Cookie Transparency
What cookies are used and how to manage them.
What Types of Data We Collect
23mm only collects data that is necessary to operate the service, ensure security, and fulfil legal obligations. Collecting unnecessary data is not part of our policy.
Personal Identification Information
Full name and date of birth provided at registration. Used for age verification and the KYC process.
Used for account verification, security notifications, and essential communications.
Used for SMS verification, Two-Factor Authentication, and urgent communications.
Your residential address is collected as part of the KYC verification process.
A scan or photo of your National ID or passport for KYC verification.
Transaction & technical data
Records of deposit, withdrawal, and bonus dates, amounts, and methods. Retained to meet legal obligations.
Records of bets placed and wins/losses per game. Used for responsible gaming monitoring.
IP address, device type, browser version. Used for security verification and fraud prevention.
Pages visited and time spent, clicks recorded — used to improve the site.
Partial bank account or card details (full card numbers are never stored).
23mm only collects information that is directly necessary for operating our services, maintaining security, or meeting legal requirements. Data that serves no such purpose is not collected.
How Information Is Collected
23mm collects information through several methods. Some is provided directly by you, some is gathered automatically, and some may come via third parties.
Information You Provide Directly
When creating an account, you directly provide your name, email address, date of birth, and phone number.
For identity verification, you personally upload your ID and proof of address.
If you contact us by email or live chat, the details of that conversation are retained.
Enter the required payment method details when making a deposit or withdrawal.
Automatically Collected Information
Even without any direct input from you, certain technical data is collected automatically:
IP Address: Automatically recorded on every connection. Used for location verification and security checks.
Cookies: Small files stored in your browser that remember your session and preferences.
Device Information: Operating system, browser version, screen resolution.
Session Log: Login and logout times, and the duration of gaming sessions.
Information from Third Parties
In some cases, data may also come through third parties:
Transaction verification details.
Third parties used in the KYC process.
Used to detect suspicious activity.
Used for site usage analysis — not linked to any individual.
23mm will never ask for your password, PIN, or full card number by phone, email, or message. Treat any such request as a potential scam.
How Collected Data Is Used
23mm uses the data it collects for specific, limited purposes. Each purpose is clearly set out below.
Account Management
Your information is used to complete registration, verify logins, process KYC, and manage account security. This is a core part of the service.
Financial Transactions
Used to process deposits and withdrawals, verify payments, and maintain financial records.
Security & fraud prevention
Data is analysed to detect unusual transactions, multiple accounts, or suspicious activity.
Responsible Gaming Monitoring
To analyse gaming patterns, identify potential signs of problem gambling, and activate responsible gaming tools.
Legal and Regulatory Compliance
Data is used to meet legal obligations under Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Marketing (With Consent)
With your consent, we may send you promotional offers and newsletters. You have the right to opt out at any time.
| Data Type | Primary Use | Use for Marketing |
|---|---|---|
| Name and Date of Birth | KYC Verification, Age Confirmation | No |
| Verification, Security Notifications | With Consent | |
| Phone Number | 2FA, Verification | With Consent |
| Gaming History | Responsible Gaming & Security | No |
| IP Address | Security, Fraud Prevention | No |
| Usage Patterns | Site Improvement | Not Personally |
How We Protect Your Data
23mm maintains both technical and organisational safeguards to protect your data. No system is completely infallible — but we make every effort to keep your information secure.
Technical Security
SSL/TLS Encryption
All data transferred between your browser and 23mm servers is fully encrypted.
Encrypted Database
Sensitive data is stored on servers in encrypted form.
Two-Factor Authentication
When 2FA is enabled, an additional verification step is required beyond just your password.
Real-Time Monitoring
Our systems are monitored 24/7 to detect any unusual activity.
Procedural Safeguards
Access controls: Only authorised staff can access specific data.
Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
Staff training: Staff are trained on data protection policies.
Data Breach Response: In the event of a security breach, affected users will be notified promptly.
Your Role in Keeping Your Account Secure
Data protection is not solely 23mm's responsibility — there are steps you can take as well:
Use a strong and unique password.
Keep 2FA enabled — it is the most effective protection available.
Avoid logging in on public Wi-Fi.
Log out of your browser or app after each session.
If you notice any unusual activity on your account, contact us immediately at [email protected].
23mm never stores your full debit or credit card number. All payment processing follows PCI-DSS standards.
Cookies policy
Cookies are small text files stored in your browser. The 23mm website uses cookies for a variety of purposes.
| Cookie Type | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Essential Cookies | Login sessions, security tokens | Until End of Session | No — Essential to the Service |
| Functional Cookies | Remembering Language Preferences and UI Settings | 30 days | Limited Control |
| Analytics Cookies | Page visits, usage statistics | 90 Days | Yes |
| Security Cookies | CSRF Protection, Fraud Prevention | Until End of Session | No — Required for Security |
| Marketing Cookies | Showing Relevant Offers | 60 Days | Yes |
How to Manage Your Cookie Preferences
You can manage cookies in Chrome, Firefox, Safari, or Edge through the browser settings. Navigate to the "Privacy" or "Cookies" section.
A cookie consent notice is displayed on your first visit to 23mm, where you can set your preferences.
Disabling essential and security cookies will prevent the site from functioning properly or allow you to log in.
Cookie Terminology
- Session Cookie
- Cleared when the browser is closed
- Persistent Cookie
- Retained for a specified period
- First-Party Cookie
- Set directly by 23mm
- Third-Party Cookie
- Set by third-party services (Analytics, etc.)
- CSRF Token
- Security token to prevent Cross-Site Request Forgery
- Local Storage
- Additional data stored in your browser — beyond cookies
How long your data is retained
23mm does not retain data indefinitely. Each category of data has a defined reason and time limit for retention.
| Data Type | Reason for Retention | Maximum Duration |
|---|---|---|
| Account Information | For as Long as the Account Remains Active | 5 Years After Account Closure |
| Financial Transaction Records | Legal Obligation (AML) | 5–7 Years |
| KYC Documents | Legal and regulatory obligations | 5 years |
| Gaming History | Responsible Gaming, Dispute Resolution | 3 years |
| Support Conversations | Service Improvement, Dispute Resolution | 2 Years |
| Analytics Data | Site Improvement | 90 Days (Anonymous) |
Even after an account closure request, financial transaction and KYC records must be retained for a specified period for legal reasons. This is a requirement under Anti-Money Laundering (AML) law.
Data Deletion Process
How data is deleted once the legal retention period has expired:
Permanently deleted from our servers.
Data is also cleared from backup systems.
Any physical documents are securely destroyed.
Third parties who have received your data are also requested to delete it.
Your Rights Over Your Data
You have specific rights over your personal data. 23mm respects these rights and aims to respond to requests within a reasonable timeframe.
Right to Access
You may request to know what information 23mm holds about you.
Always applicableRight to Rectification
You may request corrections to any inaccurate or incomplete information.
Always applicableRight to Erasure
Under certain circumstances, you may request that your data be deleted.
Legal Restrictions ApplyRight to Object
You may object to your data being used for marketing or profiling purposes.
Always applicableRight to Portability
The right to request a copy of your data in a structured format.
For Specific DataMarketing Opt-Out
You have the right to opt out of promotional emails or messages at any time.
Effective ImmediatelyHow to Exercise Your Rights
Send a clear email to [email protected] — state which right you wish to exercise and which information it relates to.
We may ask you to verify certain details to confirm your identity and ensure no one else can access your account.
We aim to respond within 30 business days. Complex requests may require additional time.
Financial transaction and KYC data cannot be deleted within certain periods due to legal obligations. Some data processing cannot be stopped while your account remains active.
Click the Unsubscribe link at the bottom of any promotional email to stop marketing emails instantly. You can also contact our support team to opt out.
Minor Protection Policy
23mm strictly does not provide services to anyone under the age of 18. Protecting minors is an integral part of our Privacy Policy.
Age verification is conducted during registration and as part of the KYC process. Accounts belonging to users under 18 will be closed and any remaining balance will be refunded.
No Data Is Collected from Minors
23mm does not knowingly collect personal information from anyone under the age of 18. If it is discovered that a minor's data has been collected:
All collected data will be deleted immediately.
The account will be closed and any deposited funds will be returned.
A parent or relevant authority will be notified if necessary.
Advice for parents
Use a password on your device: To prevent children or minors from accessing online gaming sites.
Use Parental Controls: Use Parental Control software on your browser or device.
Log out: Always log out of 23mm when you are done.
Report any suspicion: If you suspect a minor is using 23mm, please notify us at [email protected].
Age Verification Level
Providing your date of birth at registration is mandatory.
Date of birth is verified against your identity document.
Additional proof of age may be requested if there is any doubt.
Deposits and withdrawals are on hold until verification is complete.
23mm believes that protecting every child is a shared responsibility of society. We take all necessary technical and procedural measures to keep minors away from gaming.
Changes to the Privacy Policy
23mm may update this Privacy Policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or improvements to our security practices.
Notification of changes
For significant changes, you will be notified via your registered email address or through the platform. Minor updates may be reflected on this page only.
Continued use after changes
Continuing to use 23mm after a revised policy takes effect will be considered your acceptance of the updated terms. If you do not agree, you may close your account.
Last Updated
The date of the most recent update is shown at the top of this page. Checking back regularly will keep you informed of the latest policy.
Review this page every few months. Updates to the privacy policy may be made when new payment methods or bonus programmes are introduced.
Contact Us
If you have questions about the privacy policy or wish to exercise your rights, please contact us:
Please include the following details in your request:
Your registered email address.
Clearly state which right you wish to exercise.
If you wish to enquire about specific data, please mention it clearly.
Keep your account-related information ready for identity verification.
Frequently Asked Questions
Your Privacy Is Our Priority
Your data is safe with 23mm. Register now and enjoy gaming in a secure environment.
18+ | Gaming can be addictive | Responsible Gaming Guide