23mm Terms and Conditions
Please read these terms and conditions carefully before using 23mm's services. By registering or using the platform, you are deemed to have accepted these terms.
The information on this page is provided as a general guide. 23mm may update its terms and conditions at any time — any changes will be communicated on the platform before taking effect.
Why Reading These Terms & Conditions Matters
The 23mm Terms and Conditions constitute a legal agreement between you and the 23mm platform. This document sets out how you may use our services, your rights and responsibilities, and the actions 23mm may take in various circumstances.
Many people open an account without reading documents like this — which isn't a good idea. On gaming platforms in particular, not knowing the bonus terms, withdrawal policy, and account verification requirements can lead to unpleasant surprises down the line.
The key terms of 23mm are explained below in plain English as a summary. Please note that this is an overview only — always read the full legal document for complete terms and conditions.
Eligibility Requirements
Learn the rules on age, residency, and single-account policy.
Payment Policy
Details on deposits, withdrawals, and KYC verification.
Bonus Terms
Wagering Requirement and validity terms.
Prohibited Conduct
Activities That May Result in Account Closure
Responsible Gaming
Responsible gaming tools & the right to self-exclude.
Changes to Terms
How and when 23mm may update these terms.
Eligibility & Registration Requirements
To open an account and use services on 23mm, all of the following conditions must be met. Registration or use is not permitted if any single condition is not satisfied.
Age Restriction
Registration and gaming at 23mm are strictly limited to individuals aged 18 and above. Anyone found to have misrepresented their age will have their account immediately closed and all balances may be forfeited. Proof of age may be requested during the verification process.
Single Account Policy
Each person may hold only one account. If multiple accounts are found under the same individual, all accounts will be closed and balances may be forfeited. Multiple members of the same household may hold separate accounts — however, shared devices or payment methods may trigger verification.
Providing accurate information
All information provided at registration — name, date of birth, address, and contact details — must be accurate and truthful. Submitting false or incorrect information is a violation of the Terms and Conditions.
Registering on your own behalf
Accounts may only be created for personal use. Creating an account on behalf of someone else or for any third party is strictly prohibited.
If there are minors in your household, keep your account password-protected and always log out when you're done. 23mm is committed to protecting minors from accessing gaming content.
Eligibility checklist
Age 18 or above
Register in your own name
Providing Accurate and Truthful Information
No existing 23mm account
Active email address & phone number
No previously forfeited or banned accounts
Not on behalf of or as a third party
Account management rules
Once your account is open, it is your responsibility to manage it properly. 23mm has specific policies regarding account security, keeping your information up to date, and appropriate use of the account.
Account security
Your account password must be kept strictly confidential. Sharing it with family, friends, or any third party is prohibited. You are solely responsible for any loss arising from disclosure of your password.
If you suspect any unauthorised access to your account, contact the 23mm support team immediately. Any delay may increase the extent of the damage.
If your email address, phone number, or home address changes, please update your account accordingly. Outdated information may cause issues with verification or support.
Completing identity verification (KYC) before making a withdrawal is mandatory. Delays in submitting the required documents may put your withdrawal on hold.
KYC — Identity Verification Documents
| Document Type | Purpose | Common Example |
|---|---|---|
| Identity document | Age & Identity Verification | National ID Card, Passport |
| Proof of Address | Residency verification | Utility bills, bank statements |
| Payment Verification | Ownership of the payment method used | Bank card image (partial) |
| Additional Documents | In special cases | As requested by 23mm |
* Specific document requirements may vary depending on the circumstances.
Account terminology
- KYC
- Know Your Customer — an identity verification process that ensures financial security
- 2FA
- Two-Factor Authentication — two-step login security
- Self-exclusion
- Voluntarily Suspending or Permanently Closing Your Account
- Dormant Account
- Inactive Accounts With No Activity for an Extended Period
- Duplicate Account
- Multiple accounts under the same person — prohibited
An account with no transactions over an extended period may be marked inactive. After a defined period, a maintenance fee may be deducted from the balance — see the platform for the full policy.
Deposit & Withdrawal Policy
Deposit rules
Own Payment Method
Deposits must be made using a payment method registered in your own name. Using another person's account or card is strictly prohibited.
Minimum Deposit Amount
A minimum deposit amount may apply for each payment method. The exact amount can be found in the 23mm Cashier section.
Deposit Processing
Deposits are processed quickly with most payment methods. Some methods may require additional time for verification.
Deposit with bonus
Bonuses are available via active promo codes or deposits meeting specific conditions. Once a bonus is accepted, its Wagering Requirement applies automatically.
Withdrawal Rules
KYC is mandatory
Identity verification (KYC) must be completed before making a withdrawal. Withdrawal requests may be declined if verification has not been completed.
Withdrawal processing time
Withdrawal processing may take some time. The exact timeframe depends on the payment method and verification status.
Withdrawal Limits
Daily and monthly withdrawal limits may apply. Limits may differ for VIP or special account holders.
Bonus Balance Withdrawal
To withdraw winnings earned from a bonus, you must fully meet the Wagering Requirement. Some bonuses also have a maximum withdrawal limit.
Withdrawals can only be made using the same method used for the deposit. A separate verification may be required to withdraw via a new method.
Deposit Speed
Instant or within a few minutes with most methods.
Withdrawal Timeframe
Ranging from a few hours to several business days, depending on the method and verification status.
KYC requirements
Identity and address documents must be submitted prior to withdrawal.
Own method
Only payment methods registered in your own name may be used.
Bonus & Promotion Terms
23mm offers welcome bonuses, free spins, and other promotional offers from time to time. Each bonus comes with specific terms and conditions that must be followed.
Wagering Requirement Details
The Wagering Requirement is the total amount you must wager before you can withdraw bonus funds.
| Bonus Amount | Wagering | Total wagering required | Bonus Type |
|---|---|---|---|
| BDT 100 | 20× | ৳2,000 | Bonus Only |
| ৳100 Bonus + ৳100 Deposit | 20× | BDT 4,000 | Deposit + Bonus |
| Win 50 Free Spins | 30× | Win × 30 | Free Spins |
* For illustrative purposes only. Please refer to each bonus's individual terms for actual conditions.
Game Contribution Rate
Not all games contribute equally to the Wagering Requirement. Slots typically count at 100%, while Live Casino games count for less (e.g. 10–20%). The exact rates are stated in the individual bonus terms.
Bonus validity period
Every bonus and Free Spins offer has a set validity period. If the Wagering requirement is not completed within that period, the bonus and any associated winnings may be forfeited.
Maximum Bet Limit
A maximum bet limit per spin or per hand may apply while a bonus is active. Exceeding this limit may result in the bonus being voided.
Bonus abuse is prohibited
Misuse of the bonus system — including Bonus Abuse, Bonus Hunting, or claiming bonuses across multiple accounts — is strictly prohibited and may result in account closure and balance forfeiture.
A simple guide to reading bonus terms
10× or 30× on a bonus — calculate your total wagering requirement.
7 days, 14 days, or 30 days — forfeited upon expiry.
Check whether it is restricted to specific games.
Maximum withdrawal allowed from bonus funds.
Maximum bet amount while a bonus is active.
The full terms and conditions for the 23mm welcome bonus are available separately on the Welcome Offer Page.
View Welcome OfferBetting & gaming rules
Specific rules apply when playing any game on 23mm. Bet limits and rules may vary depending on the game type.
General Betting Rules
Betting within balance: Bets may only be placed within the current account balance. Betting on credit is not permitted.
Betting Limits: Each game has set minimum and maximum bet limits, which can be found in the game lobby or Paytable.
Finality of Results: Results determined by RNG or a live dealer are final. In the case of a technical error, 23mm will investigate and make a final decision.
Disconnection: If your connection drops during a game, the game state may be saved on the server. Reconnecting will allow you to resume from where you left off.
Bet Cancellation: Bets placed are generally non-cancellable. However, 23mm reserves the right to cancel a bet under certain circumstances.
Live Casino Special Rules
Because Live Casino games feature real dealers, some additional rules apply:
Each round has a set time window for placing bets. Once the time is up, no further bets will be accepted.
Any announcement or card reveal by the dealer is final. Payouts are determined in accordance with the game rules.
If the stream is interrupted, your bet is saved on the server. The result will be visible once you reconnect.
Abusive or offensive comments directed at dealers or other players in the live chat may result in chat access being suspended or the account being closed.
Gaming terminology
- House Edge
- House Edge Rate for Each Game
- RTP
- Return to Player — the theoretical long-term payout rate
- RNG
- Random Number Generator — determines random outcomes in slots
- Void Bet
- Cancelled Bet — Full Refund
- Payout
- Winnings Payout
- Progressive Jackpot
- A growing prize pool funded by bets placed across multiple players
- Ante
- Mandatory ante bet before the game begins
In the event of a technical error on the server or within a game, 23mm reserves the right to investigate all related bets. Any abnormal payouts resulting from such errors may be voided.
Prohibited Activities & Conduct
The following activities are strictly prohibited on 23mm. Violating these rules may result in account suspension, balance forfeiture, and legal action.
Account Restrictions
Creating multiple accounts
Registering with a false name, age, or other details
Creating or using an account on behalf of another person
Use of Third-Party Payment Methods
Re-creating a Banned Account
Gaming & Payment Prohibitions
Bonus abuse or Bonus Hunting
Money laundering or use of illicit funds
Automated gaming via software or bots
Exploiting technical vulnerabilities
Chargeback or fraudulent payment claims
If you engage in prohibited activities, 23mm reserves the right to close your account without notice, forfeit all balances (including both deposits and winnings), and report the matter to the relevant authorities if necessary. 23mm also reserves the right to pursue legal action in cases of fraud.
Responsible Gaming Policy
23mm believes gaming should be a form of entertainment — not a source of stress or financial hardship. That's why we provide a range of responsible gaming tools to help keep every player safe.
Deposit limit
Set your own daily, weekly, or monthly deposit limits.
Session Limits
Set a maximum time limit for each gaming session.
Cooling-Off Period
Take a break from gaming for a set period of time.
Self-Exclusion
Suspend your account for an extended period or permanently.
Signs of problem gaming
Seek help if you notice any of the following signs:
Betting beyond your budget
Chasing losses by placing larger bets
Neglecting family or work due to gaming
Borrowing money or selling assets to fund gaming
Unable to stop even when trying to
Self-Exclusion Process
If you're struggling to control your gaming, self-exclude on 23mm:
Go to Account Settings.
Select the "Responsible Gaming" or "Self-exclusion" option.
Choose your exclusion period — from 30 days to permanent.
Will take effect immediately upon confirmation.
During self-exclusion, 23mm will not send bonus or promotional messages. Creating a new account during the exclusion period is strictly prohibited.
Privacy & Data Protection
23mm is committed to keeping your personal information secure. For full details on how your data is collected, used, and protected, please see our in the Privacy Policy will be available.
Data Collection
Data is collected from registration, transactions, and gaming activity. It is used for account management, KYC verification, and service improvement.
Third-party sharing
23mm does not sell your data. It may, however, be shared with specific third parties for legal compliance, payment processing, or security purposes.
Use of Cookies
23mm uses cookies on its website to improve services and save user preferences. Cookies can be managed through your browser settings.
Request to delete data
After account closure, certain information may be retained for a specified period for legal reasons. Requests for data deletion can be submitted to [email protected].
Full details on data collection, use, and protection are available in the separate Privacy Policy document.
Read the Privacy PolicyYour Data Rights
The right to know what information 23mm holds about you.
The right to request correction of inaccurate or outdated information.
The right to opt out of promotional communications.
For legal reasons, it may not be possible to delete all data immediately.
Account Closure and Termination
Closed at player's request
You may request account closure at any time. Please withdraw any available balance before closing. Any active bonuses may be forfeited upon closure.
Closed by 23mm
23mm may close or suspend an account for the following reasons:
Breach of Terms
Providing false information
Fraudulent activity
KYC Verification Failure
Legal or Regulatory Requirements
If an account is closed due to a breach of terms, any deposited funds may be returned; however, bonus-related winnings may be forfeited. In cases of fraud, all balances may be forfeited.
Policy on Changes to Terms & Conditions
23mm reserves the right to amend these terms and conditions at any time. Players will be notified before any changes take effect.
Change Notification
Important changes will be communicated via email, in-platform notifications, or updates to this page.
Use after changes
Continued use of the platform after changes take effect constitutes acceptance of the new terms. If you do not agree, you will have the option to close your account.
Last updated
The date of the most recent update is shown at the top of this page. A notice will be posted on the page for any significant changes.
Visit this page regularly to stay up to date with the latest terms and conditions. Changes to bonus and payment policies in particular may directly affect your gaming experience.
General FAQs
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Once you are familiar with the terms and conditions, register with 23mm and enjoy gaming responsibly.
18+ | Gaming can be addictive | Responsible Gaming Guide